Prepare a practical response plan for leaks and flooding in offices, shops, warehouses and managed commercial properties. This guide is general information for property owners and managers in Camden, Macarthur and South West Sydney.
Assign response responsibilities
Nominate who can shut off water, contact building management, protect records and approve urgent attendance.
Record critical site information
Keep isolation points, access instructions, after-hours contacts and sensitive equipment locations available to responsible staff.
Separate safe and affected areas
Prevent staff and customers entering wet electrical areas or potentially contaminated water. Use appropriate signage and barriers.
Protect business records
Photograph damage, record downtime and retain invoices and communications that may be required for insurance or management reporting.
Plan for continuity
Consider alternative access, temporary work areas and the order in which critical spaces need to return to use.
Talk to Superior about the next step
Share the suburb, property type, photos and a short description of what happened. The team can discuss whether Commercial Water Damage is relevant and what information is needed before a scope can be confirmed.
For emergencies involving electricity, structural instability, fire or contaminated water, keep people clear and contact the appropriate emergency or qualified service first.
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