Privacy Policy.

1. About this policy

This Privacy Policy explains how Superior Demolition & Restoration (we, us or our) collects, holds, uses and discloses personal information through this website and when responding to enquiries. We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal information we may collect

Depending on how you interact with us, we may collect your name, email address, telephone number, suburb or postcode, property address or location, details and photographs relating to proposed work, correspondence, quotation information and any other information you choose to provide. Our website hosting provider may also process technical information such as IP address, browser type, device information, referring page, timestamps and security logs.

3. How we collect information

We generally collect information directly from you when you submit the website enquiry form, contact us through WhatsApp, telephone or email, request a quotation, provide project details or otherwise communicate with us. We may also receive information from a property owner, tenant, insurer, property manager, contractor or other person involved in an enquiry where reasonably necessary.

4. Why we collect and use information

We may use personal information to respond to enquiries, assess whether a project is within our service area and capabilities, arrange inspections, prepare scopes or quotations, communicate about proposed or current work, manage suppliers and contractors, maintain business and safety records, prevent misuse or fraud, improve the website, and comply with legal, insurance and regulatory obligations.

5. Disclosure to other parties

Where reasonably necessary, information may be disclosed to employees, contractors, specialist consultants, laboratories, hygienists, insurers, property managers, professional advisers, regulators, emergency services and technology providers that support our website or communications. We do not sell personal information.

6. Website forms, WhatsApp and overseas processing

The enquiry form is configured to use Netlify Forms when hosted on Netlify. Our WhatsApp buttons connect to a service operated by Meta. These and other technology providers may process or store information outside Australia, including in the United States and other countries where their service providers operate. Their handling of information is also governed by their own privacy terms.

7. Cookies, logs and analytics

This website may use essential browser storage, hosting logs or similar technologies required for security, performance and form operation. This build does not intentionally include advertising pixels or marketing analytics scripts. If those tools are added later, this policy and the Cookie Policy should be updated before they are activated.

8. Direct marketing

We may send marketing communications only where permitted by law and where the recipient has consented or consent may lawfully be inferred. Marketing messages will identify the sender and provide a practical way to opt out. You may ask us at any time not to use your details for direct marketing.

9. Security and retention

We take reasonable steps appropriate to the circumstances to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure. We retain information only for as long as reasonably required for the purposes described above, including business, insurance, taxation, safety and legal recordkeeping requirements.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity and may refuse or limit a request where permitted by law. To make a request, use our contact page or contact us through WhatsApp on +61 478 834 877.

11. Privacy complaints

If you have a concern about how we handled personal information, contact us with details of the issue. We will review the complaint and aim to respond within a reasonable period. If you are not satisfied and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.

12. Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this page.

Last updated: 19 October 2026