A practical checklist for documenting water, fire, mould or storm damage and coordinating the next steps for a managed property. This guide is general information for property owners and managers in Camden, Macarthur and South West Sydney.
Protect people first
Confirm whether occupants can safely remain and arrange urgent electrical, plumbing or emergency assistance where required.
Document the initial conditions
Record dates, affected rooms, photos, tenant reports and any immediate steps taken. Avoid unsafe entry simply to obtain photographs.
Stop the source where possible
Leaks and ongoing weather entry should be addressed by the appropriate qualified party before cosmetic repairs begin.
Coordinate stakeholders
Insurers, strata, owners, tenants, hygienists and trades may need the same scope information. Keep decisions and approvals documented.
Confirm the handover standard
Clarify what will be removed, cleaned, dried or rebuilt and what condition the property should be in for the next trade or occupant.
Talk to Superior about the next step
Share the suburb, property type, photos and a short description of what happened. The team can discuss whether Property Restoration is relevant and what information is needed before a scope can be confirmed.
For emergencies involving electricity, structural instability, fire or contaminated water, keep people clear and contact the appropriate emergency or qualified service first.
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